Tag: Empathy

Posted on

Design Thinking = Human-Centered Design

What is Design Thinking?

‘Design thinking? Is there a specific method of thinking for designing? Is it about not liming yourself so that you can think of something creative? What exactly is design thinking?‘

These were some questions on my mind when I heard the term “design thinking” for the first time. As someone who does not believe in my own creativity, I thought the term must be about a specific process that the designers follow when designing something new that helps them foster creativity. I thought this must be the secret formula for being creative and coming up with innovative ideas.

Unfortunately, that wasn’t quite what design thinking was. However, it is a critical mindset to have for successful designing. In fact, this may not be THE secret formula for fostering creativity, but it is certainly a mindset that will help with the process. Design thinking is basically another term for human-centered design, which means that when designing a product, every decision made has to be based around the intended user of the product. This is a critical mindset to have because when you design for the intended users, it may lead to an idea that you would not have thought of otherwise. While you might be working on a design believing that you are providing what the users want, if you do not take an effort to reach out to those users and understand their motivations and desires, you may be going in a completely wrong direction.

An example of such situations was shared by our TA, Mehment Aydin. He shared a story of how for children, going through a MRI machine is a scary experience. It is challenging for them to stay calm without any movement while being stuck in a dark, narrow space with lots of noise surrounding them. Upon hearing this problem, we might jump straight into how we can adjust the machine to provide more comfortable experience. Perhaps we can find a way to decrease the noise level. Perhaps we can make the bed more comfortable. But what solved the problem was much simpler than those ideas.

Our TA, Mehmet Aydin, sharing examples of successful designs of providing MRI experience by going through design thinking

What was the solution? Turn the whole MRI experience into a fun role-playing game. Instead of having the children go through the MRI process in all seriousness, the solution was to have the doctors and nurses be pirates and have the children to stay hidden from them in the MRI machine, which is decorated as a ship, until the whole procedure was finished. Now, instead of being afraid of the darkness and the noise, the children were having fun and filled with excitement as they stayed in the machine, “hiding” from the bad guys. In fact, Mehmet shared that they had so much fun that they were asking when would be the next time that they come back.

How could someone reach such a solution without truly understanding the problem from the perspectives of the users? That is what a design thinking is all about.

Jeff Ginger sharing the importance of design thinking and how the intended users need to be on your mind constantly when designing

Going Forward

This mindset of design thinking is very important for my team as we try to design something that will allow the youth wheelchair users to easily customize their wheelchairs and improve their experiences. We really need to understand why the users may want to customize their wheelchairs and in which way they would like to. To find out all these different factors, we are in the process of reaching out to not only youth wheelchair users but also adult wheelchair users who have experiences of being youth wheelchair users themselves. We want to help them step into their childhood and have them share their “dream wheelchairs.” What is this wheelchair capable of? What does it look like? We want to bring out the child-side of the users to really dive into the limitless creativity we had when we were kids. By being in this mindset of children, we believe that we will be able to find a solution to help the youth wheelchair users enjoy their experience more.

Posted on

Week 5

This week we were introduced to four guest speakers: Sneha Subramanian from the Illini service dogs, John Hornick author of “ 3D Printing Will Rock the World”, Jeff Ginger from the CU Community Fab lab, and the Illinois Informatics Institute. We began with a brainstorming session with the Illini Service Dogs. We specially were looking at areas of opportunity with improving disabled users independence with service dogs. Ideas bounced around and some really interesting things came from this. After the brainstorming session John Hornick brought so much of the 3D printing industry to our attention. There are so many trends out there, but John emphasised 3 main trends. One of which is that 3D printing spurs innovation, it also increases democratization. Lastly 3D printing is full customizable. I personally really enjoyed all the different innovative projects globally that John mentioned to us.

Jeff from CU community Fab lab gave a very energetic and passionate overview of the lab itself. He told us of all the resources and network we have here on campus. He then went into showing some of his personal projects, all produced at the CU Fablab. He designed this really cool solar power laptop case that charged his laptop. He also created this octopus dongle sort of thing that has every plug in port you could think of. Jeff seems to really be passionate about innovation and I though his overall presentation was inspirational.

After the guest presentation we were given on from our TA Mehmet Aydin on Design Thinking. During his presentation he introduced us to the Design Thinking Modules. You have Inspiration- Ideation- Implementation model. You then have Empathy- Define ( we focus on defining the opportunity from an empathetic standpoint. Then you have Prototype- Test phase. Mehmet also mentioned the idea of diverging, converging and repeating the entire process. You have to just do it. It kind of ties back to last weak guest Mike Henson statement of, “ Fail early, fail often.” The design process is a process of decision making and doing things. You have to ideated on an idea and act on it. Fail and fail and through each failure new innovation ill emerge.

Once Mehmet’s presentation  we broke off into our teams to do a “Stories & Experience” exercise. The task of the exercise was for us to look at our interview Q/A and diverge deeper insight from them.We were able to really figure out our users frustrations, emotions, limitations, pretty much the good and bad. Solicestice in particular, was able implement the experiences of the user to create more value with our potential product. It gave us a framework to further structure of customer discovery and validation of the idea itself.